Switching from a failing 3PL provider
How XXX saved customer service time and scaled up with Shape
Backed by a faster, more accurate fulfilment service, XXX could keep up with increasing order volumes following the COVID-19 boom, which enabled the brand to grow rapidly. XXX also spent less time and labour on handling customer queries, supporting disruption-free operations.
Key achievements
Improving the speed and accuracy of order turnaround at XXX had a significant positive impact on the business
+1.2
increase in rating
95%
decrease in queries
100+
hours saved per week
Challenge
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Solution
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Choose a 3PL partner that can grow with your businessTransitioning from in-house fulfilment to 3PLTransitioning from in-house fulfilment to 3PL
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Choose a 3PL partner that can grow with your businessChoose a 3PL partner that can grow with your business
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Shape helped XXX achieve:
Time savings for the brand
By spending less time on managing customer queries about missing orders and other issues, the XXX team is able to focus their time and energy on other areas of the business.By spending less time on managing customer queries about missing orders and other issues, the XXX team is able to focus their time and energy on other areas of the business.
Time savings for the brand
By spending less time on managing customer queries about missing orders and other issues, the XXX team is able to focus their time and energy on other areas of the business.By spending less time on managing customer queries about missing orders and other issues, the XXX team is able to focus their time and energy on other areas of the business.
Time savings for the brand
By spending less time on managing customer queries about missing orders and other issues, the XXX team is able to focus their time and energy on other areas of the business.By spending less time on managing customer queries about missing orders and other issues, the XXX team is able to focus their time and energy on other areas of the business.
Time savings for the brand
By spending less time on managing customer queries about missing orders and other issues, the XXX team is able to focus their time and energy on other areas of the business.By spending less time on managing customer queries about missing orders and other issues, the XXX team is able to focus their time and energy on other areas of the business.
Time savings for the brand
By spending less time on managing customer queries about missing orders and other issues, the XXX team is able to focus their time and energy on other areas of the business.By spending less time on managing customer queries about missing orders and other issues, the XXX team is able to focus their time and energy on other areas of the business.
How XXX rates Shape
Overall
Quality
Scheduling
Cost
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