Hassle-free customer returns
With its premium 3PL fulfilment service, Shape can help you deliver a seamless and smooth eCommerce returns experience for your customers, helping to set your online business apart from the competition.
Get startedIf your customer wishes to return an item, we follow a rigorous 3-step process to ensure resaleable goods are restocked and made available to sell without delay.What does a 3PL EU fulfilment centre do?Reassure your customers with efficient eCommerce delivery providers Reassure your customers with efficient eCommerce delivery providers
eCommerce returns as easy as 1, 2, 3…
In recent years, the digital marketplace has been transformed and the bar set very high. Delivery options are now an important factor in a consumer's decision-making process, so you can't afford for your delivery service to be second best.
Step 1
Receive & scan
Our experienced Operations Team will pick and pack your orders with XX% accuracy, before it is prepared to be shipped. For the ultimate unboxing experience, we can pack your orders using custom, branded packaging and order inserts. Your customer returns their item to our world-class fulfilment centre(s), where the item is scanned to match it with the original order that was placed and dispatched.
Our experienced Operations Team will pick and pack your orders with XX% accuracy, before it is prepared to be shipped. For the ultimate unboxing experience, we can pack your orders using custom, branded packaging and order inserts. Your customer returns their item to our world-class fulfilment centre(s), where the item is scanned to match it with the original order that was placed and dispatched.
Step 2
Quality control check
Our experienced Operations Team will pick and pack your orders with XX% accuracy, before it is prepared to be shipped. For the ultimate unboxing experience, we can pack your orders using custom, branded packaging and order inserts. In accordance with your unique specifications, the item is thoroughly inspected for any damage or defects to determine whether it is in pristine, resaleable condition.
Our experienced Operations Team will pick and pack your orders with XX% accuracy, before it is prepared to be shipped. For the ultimate unboxing experience, we can pack your orders using custom, branded packaging and order inserts. In accordance with your unique specifications, the item is thoroughly inspected for any damage or defects to determine whether it is in pristine, resaleable condition.
Step 3
Return processed
Our experienced Operations Team will pick and pack your orders with XX% accuracy, before it is prepared to be shipped. For the ultimate unboxing experience, we can pack your orders using custom, branded packaging and order inserts. Items deemed resaleable are scanned back into stock and safely stored within our fulfilment centre(s). Non-resaleable items are processed in a controlled manner, according to your returns policy for damaged or faulty goods, ensuring maximum peace-of-mind.
Our experienced Operations Team will pick and pack your orders with XX% accuracy, before it is prepared to be shipped. For the ultimate unboxing experience, we can pack your orders using custom, branded packaging and order inserts. Items deemed resaleable are scanned back into stock and safely stored within our fulfilment centre(s). Non-resaleable items are processed in a controlled manner, according to your returns policy for damaged or faulty goods, ensuring maximum peace-of-mind.
What does a 3PL EU fulfilment centre do?Reassure your customers with efficient eCommerce delivery providers Reassure your customers with efficient eCommerce delivery providers
Why choose the returns service from Shape?
In recent years, the digital marketplace has been transformed and the bar set very high. Delivery options are now an important factor in a consumer's decision-making process, so you can't afford for your delivery service to be second best.
We get it right in the first place
We offer a 3PL fulfilment solution, which includes order tracking from checkout to doorstep, same-day dispatch and next-day delivery, as well as bespoke packaging for the ultimate brand showcaseAt Shape, we eliminate the risk of returns due to incorrect or damaged items with our pick and pack process, which carries an impressive 99.9% order accuracy rate. This means your customers receive the right products, on time and in perfect condition, minimising the need for a return.
It’s easy for your customers
We offer a 3PL fulfilment solution, which includes order tracking from checkout to doorstep, same-day dispatch and next-day delivery, as well as bespoke packaging for the ultimate brand showcaseOur returns management process means your customers can easily initiate and track returns online from any device. Customers are instructed to state the reason for their return and send their parcel to Shape, where it will be handled according to your specifications and our 3-stage returns process.
Track and manage returns
We offer a 3PL fulfilment solution, which includes order tracking from checkout to doorstep, same-day dispatch and next-day delivery, as well as bespoke packaging for the ultimate brand showcaseYou can track and manage your customer returns from our intelligent inventory management platform, Shape. Here, you can view detailed information about each return, including the reason for the return, which enables you to monitor potential trends and take action to reduce returns in the future.
Let the eCommerce experts handle your customer returns for a seamless experience
Shape maintain the highest standards in returns management to ensure the reputation of your brand is protected and your customers benefit from a positive experience.
Trust the hundreds of top brands who power their eCommerce fulfilment with Shape.
Our success stories
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25%
Annual logistical savings
“We maximised our inventory performance to reduce stock holding costs and overall billing with the help of Shape.”
Bob Dylan
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25%
Annual logisitcal savings
“We maximised our inventory performance to reduce stock holding costs and overall billing with the help of Shape.”
Bob Dylan
-
25%
Annual logisitcal savings
“We maximised our inventory performance to reduce stock holding costs and overall billing with the help of Shape.”
Bob Dylan
-
25%
Annual logisitcal savings
“We maximised our inventory performance to reduce stock holding costs and overall billing with the help of Shape.”
Bob Dylan
Frequently asked questions
What is returns management?
Certainly! We understand that some businesses already have operations up and running. What Shape offers is an excellent opportunity to scale up, allowing your brand access to our space, infrastructure, people and connections with couriers to give you the ability to reach more customers across the world.
Why use a 3PL for customer returns?
The value of using Shape as your order fulfilment and 3PL provider is that we takes away the stress of logistics and storage, allowing you to free up your time, make substantial cost savings and deliver a superior service for your customers. Discover how to transform your brand today!
How do you handle customer returns?
When we integrate to whichever eCommerce platform you use, we will automatically receive your orders. Using our technology and team, we will then pick, pack and fulfil your orders on your behalf.
What do you do with items that can’t be resold?
The switching process is very easy, simply click the 'Get Started' button, fill out our enquiry form and a member of the team will get back to you very soon to discuss your situation and begin the transition.
Are you looking for an eCommerce fulfilment solution?
Explore your order fulfilment service options with Shape
Transparent pricing
Simple pricing tailored to your business. No hidden storage fees.
Get in touch Get in touchHave any questions?
Access to the FAQ page and knowledge resources can be found here.
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